PRIVACY POLICY AND COOKIES POLICY

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click here

 

AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

  1. Any online facilities, tools, services or information that Antonia’s Hampers makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Antonia’s Hampers is under no obligation to update information on the Website.

  2. Whilst Antonia’s Hampers uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

  3. Antonia’s Hampers accepts no liability for any disruption or non-availability of the Website.

  4. Antonia’s Hampers reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

LIMITATION OF LIABILITY

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

  3. To the maximum extent permitted by law, Antonia’s Hampers accepts no liability for any of the following:

    1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

    2. loss or corruption of any data, database or software;

    3. any special, indirect or consequential loss or damage.

GENERAL

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

  3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  7. These terms and conditions will be governed by and interpreted according to English law. All disputes arising under these terms and conditions will be subject to the exclusive jurisdiction of the English courts.

TERMS & CONDITIONS OF CONSUMER USE

ONLINE ORDERS

  1. You will receive an order confirmation email once payment has been received.

  2. All prices, including delivery, include VAT (where applicable) and will be included in your order total.

  3. Delivery options are available at checkout and can also be found on our FAQS page here. Estimated delivery time and dates are dependant delivery address.

  4. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

  5. Alternative Dispute Resolution for Consumer Disputes Regulations 2015: European Online Dispute Resolution (https://ec.europa.eu/consumers/odr/main/index.cfm). You can contact our customer services on hello@antoniashampers.co.uk

 

YOUR RIGHTS TO RETURNS & REFUNDS, ONLINE OR OVER THE TELEPHONE

Products may be returned if unopened and in their original packaging within 14 days of receiving your order.

  1. Opened or unsealed goods are not suitable for return, due to health protection and hygiene reasons.

  2. Products purchased online via www.antoniashampers.co.uk can be returned to 1, The Pleasaunce, Parsonage Road, Newton Ferrers, Devon, PL8 1AU.

  3. You (the consumer) agree to cover the costs of the return.

  4. Antonia’s Hampers will pay the costs of return:

    1. If the products are faulty or mis-described

    2. If we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances you must pay the costs of return.

    3. Please include a copy of your order confirmation or the following details inside your returns parcel: Order number, name, contact info & reason for return.

  5. Refunds will be issued within 14 days of receiving the goods back to us. Once the items have been checked for resale, we will reimburse the consumer the cost of the goods, excluding standard delivery costs.

 

DEDUCTIONS FROM REFUNDS. IF YOU ARE EXERCISING YOUR RIGHT TO CHANGE YOUR MIND:

  1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.

  2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2 – 5 working days at one cost but you choose to have the product delivered next working day or Saturday delivery at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

 

YOUR RIGHT TO MAKE CHANGES OR CANCEL ORDERS

  1. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

  2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online or over the telephone you have a legal right to change your mind within 14 days and receive a refund.

  3. If your order has already been dispatched, we will require you to return the goods, unopened and in their original packing to Antonia’s Hampers, 1, The Pleasaunce, Parsonage Road, Newton Ferrers, Devon PL8 1AU.

    1. You must include your order confirmation letter or order details inside your return. Please include your order number, name, contact details and reason for return inside the parcel.

  4. Return shipping charges will be covered by the consumer. See section ‘your rights to returns & refunds’.

 

HOW WE MAY USE YOUR PERSONAL INFORMATION

  1. We will use the personal information you provide us to:

    1. Supply the products to you

    2. Process your payment for the products

    3. If you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

    4. We will only give your personal information to other third parties where the law either requires or allows us to do so, or where you have specifically indicated that you allow it.